Terms and Conditions

1.1. These GTC govern access to and use of the Website and the Alfredo platform (including the dashboard at dashboard.alfredo.app), as well as the software services made available by Alfredo to real-estate professionals and businesses.

1.2. For the purposes of these GTC:

• Services — the CRM, Market Studies / AVM, Metasearch, Website PRO, Lead Generator, alerts (including FSBO), Market Insights, team management, brand customisation and other features advertised on the Website.
• Software — the Alfredo platform and the applications, interfaces and tools through which the Services are provided.
• Customer — the User who enters into a subscription agreement or uses the Services as a professional or business.
• AVM — automated valuation model that produces real-estate value estimates.
• Credits — usage units consumed when generating market studies or other quota-limited features.
• STC — the Specific Terms and Conditions (Part II), which govern the software licence, plans, billing and communications.

1.3. Subscription to the Services is effected by electronic contracting, in accordance with the following procedures:

1. (i) The contract is formed only after prior presentation of the Specific Terms and Conditions of the service to be subscribed (the "STC"), which the User undertakes to read carefully;
2. (ii) The subscription agreement takes the form of a software licence and has as its object access to the Services described in the STC;
3. (iii) The subscription agreement is formed by the GTC together with the STC, and is deemed entered into in the Portuguese language;
4. (iv) Before finalising the order, the User must confirm the specific contractual elements (price, quantity, plan and duration);
5. (v) The contract is archived by reference to databases. The User may at any time consult the GTC and the STC in their user area.

2.1. The Services are intended for real-estate professionals and businesses (brokers, agencies, funds, banks and institutions). Certain features may require an AMI licence or equivalent.

2.2. The User represents that they have legal capacity to enter into the contract and, when acting on behalf of an organisation, that they have authority to bind it.

2.3. The User must provide true, complete and up-to-date registration and billing information, and keep access credentials confidential. The User is responsible for all activity on their account until they notify Alfredo of unauthorised use.

2.4. It is prohibited to create accounts under a false identity, to multiply accounts to obtain additional trials or Credits, or to transfer the account without Alfredo's authorisation.

3.1. Depending on the subscribed plan, Alfredo makes available, in particular:

3.2. The specific composition of each plan — included features, limits, prices and duration — is that set out on the Website or on the platform at the time of subscription. Commercial designations (for example, Website PRO or Lead Generator) identify the features described in point 3.1 and do not, in themselves, constitute standalone services.

3.3. Alfredo does not warrant the availability of features that are not included in the Customer's active plan. In the event of conflict between promotional materials and these GTC/STC, the GTC/STC prevail.

3.4. Certain features depend on integrations with third-party services that the Customer enables voluntarily, namely synchronisation with Google Calendar and the import of Google contacts. These integrations require the Customer's express authorisation, may be revoked at any time on the platform or in the Google account, and are additionally governed by the terms of the relevant provider. The processing of data obtained through these integrations is described in the Privacy Policy.

3.5. Access to the Alfredo Data API and the developer dashboard is governed by the Alfredo API Terms of Service, available in section 12, and not by these GTC, unless otherwise expressly provided.

4.1. The processing of personal data is described in the Privacy Policy. The Website does not collect or process personal data without prior information to the User and without such processing being necessary for the purposes described therein.

4.2. The Website uses cookies and similar technologies for essential operation, session maintenance and, subject to consent, analytics. The User may manage preferences through the consent banner and browser settings, acknowledging that disabling essential cookies may affect the operation of the Website.

5.1. The User undertakes to use the Services only for lawful and professional purposes, and not to:

• Scrape, mass-index, reverse-engineer or attempt to reconstruct Alfredo's database;
• Resell, sublicense or redistribute raw data, reports or API/platform outputs without a written licence;
• Train, validate or improve competing AVM models or listing databases with data obtained from Alfredo, without authorisation;
• Present an Alfredo AVM as a certified valuation, official opinion or guarantee of sale price;
• Use the Services for unlawful discrimination in housing, credit or insurance, or for harassment or unlawful surveillance;
• Circumvent usage limits, Credits, authentication or security measures;
• Upload unlawful content, viruses or materials that infringe third-party rights.

5.2. Alfredo may suspend or restrict access in the event of a well-founded suspicion of breach of this section, under the terms of section 9.

6.1. The Customer retains ownership of the content they upload (CRM contacts, documents, notes, own listings). The Customer grants Alfredo a limited licence to host, process and display such content solely to provide the Services.

6.2. When the Customer uploads personal data of third parties (for example contacts in the CRM), the Customer typically acts as controller and Alfredo as processor, under the terms of the Privacy Policy. The Customer warrants that they have a lawful basis and adequate notices for such processing.

6.3. Part of the information made available (listings, photographs, descriptions) may derive from public or licensed sources. The subscription does not transfer ownership of such content. The User must not republish third-party photographs, logos or texts outside the scope authorised by the Services.

6.4. Complaints relating to intellectual property rights or listings may be sent to geral@alfredo.pt.

7.1. AI and AVM outputs may be affected by incomplete data, delays, duplicate or withdrawn listings, incorrect property characteristics, market volatility and local circumstances. The User must independently verify relevant information before investment, credit, tax, legal or disposal decisions.

7.2. Automated outputs are intended to support the professional's human decision-making. They must not be used as the sole basis for decisions with significant legal effects without adequate human review.

8.1. All elements and content reproduced on the Website and in the Software — including images, videos, the Alfredo brand, the logo, models, processes, database structure and associated elements — are the exclusive property of Alfredo or its licensors. Appropriation, transmission, manipulation, copying or use for purposes other than authorised use is prohibited without prior express authorisation.

8.2. The Software is based on a database protected as an intellectual creation. Without Alfredo's prior express authorisation, the User may not, manually or automatically (including by indexing or scraping):

1. (a) Reproduce, permanently or temporarily, all or any part of the database (the "DB");
2. (b) Translate, adapt, transform or modify the DB;
3. (c) Distribute the original or copies of the DB;
4. (d) Engage in any public communication, exhibition or performance of the DB;
5. (e) Reproduce, distribute, communicate, exhibit or publicly perform the DB.

8.3. Ideas, comments or suggestions communicated by the User to Alfredo are deemed assigned free of charge, irrevocably and without time limit, and Alfredo may use them freely without any consideration, unless otherwise agreed in writing.

9.1. Alfredo may update the Software, replace providers, add or remove features and carry out maintenance. Suspensions for a reasonable period for security or proper operation do not, in themselves, give rise to a right to compensation. Prolonged suspensions will be communicated when reasonably possible.

9.2. Alfredo may restrict or suspend access in the event of material breach, non-payment, security risk, abusive use, infringement of third-party rights or legal obligation.

9.3. The Customer may cancel renewal under the terms of the STC. Upon termination, access to the Services ends at the end of the applicable paid period, without prejudice to legal retention obligations and the rights set out in the Privacy Policy.

10.1. To the maximum extent permitted by law, the Services and information are provided "as is" and "as available". Alfredo does not warrant uninterrupted availability, completeness of all listings, that an AVM will match a future sale price, or fitness for a particular purpose not expressly agreed.

10.2. To the maximum extent permitted by law, Alfredo shall not be liable for indirect damages, loss of profits, loss of data, investment or credit decisions taken on the basis of Software outputs, or unavailability of third-party sources. Alfredo's aggregate liability in respect of the platform Services, in any twelve-month period, shall not exceed the amount actually paid by the Customer to Alfredo for those Services in that period, except in cases of wilful misconduct, fraud or liability that the law does not permit to be limited.

10.3. The Customer shall indemnify Alfredo against third-party claims arising from content uploaded by the Customer, unlawful use of the Services or breach of these GTC/STC, to the extent permitted by law.

11.1. Alfredo reserves the right to amend these GTC. Registered Users will be notified of material changes. The rules set out in the STC regarding significant unilateral amendments apply.

11.2. The original and prevailing version of these GTC and of the STC is drafted in the Portuguese language. In the event of any discrepancy between language versions, the Portuguese version shall prevail. Versions in other languages are provided solely as an aid to understanding.

11.3. For the resolution of any dispute arising from the contractual relationship, the Lisbon District Court (Tribunal Judicial da Comarca de Lisboa) shall have exclusive jurisdiction, and Portuguese law shall apply, without prejudice to any mandatory forum that cannot be waived.

11.4. Where the User is a consumer, and under the terms of Portuguese Law No. 144/2015 of 8 September, they may resort to the competent alternative consumer dispute resolution (ADR) entities, namely the National Centre for Information and Arbitration of Consumer Disputes (CNIACC) and the Lisbon Consumer Disputes Arbitration Centre (CACCL). The User may also consult the Consumer Portal and submit a complaint through the electronic Complaints Book.

11.5. Failure or delay in exercising any right under these GTC, or partial exercise thereof, shall not constitute a waiver of that right.

1.1. These STC govern the use of Alfredo's software (the "Software"). The Customer undertakes to comply with these STC and the rules set out in the GTC.

1.2. In all matters that these STC do not directly contradict or specifically regulate, the provisions of the GTC shall apply.

1.3. These STC constitute an End-User Licence Agreement, for exclusively personal purposes (natural person) or internal business purposes (professional or company). By accepting the STC, Alfredo grants the Customer a licence of use that is:

For the purposes of these STC, "Third Parties" means all persons who are not party to this contract, including subsidiaries, affiliates or any entities related to the Customer, regardless of the nature of the relationship.

1.4. The Software is based on a protected database. Without Alfredo's prior express authorisation, the Customer may not, manually or automatically (including by indexing or scraping), reproduce, translate, adapt, transform, modify, distribute or engage in any public communication or performance of the database, in whole or in part.

1.5. Alfredo reserves the right to make unilateral changes to the Software and the STC (the "Unilateral Change"). Whenever a Unilateral Change results in a significant modification of use or of the contractual relationship, the Customer acquires the right to unilaterally terminate the contract with a minimum of 30 (thirty) days' prior notice, without prejudice to the period already paid.

2.1. The plans, included features and prices in force are those advertised on the Website or on the platform at the time of purchase, and billing may be monthly or annual, with a possible discount for the annual option. The plan structure is, as at the present date, as follows:

2.2. Credits are consumed when generating market studies and in other quota-limited features. Credits have no standalone monetary value, are not transferable or resaleable and, unless expressly stated in the plan, do not carry over to subsequent periods.

2.3. The availability of features such as Metasearch, search alerts, area indicators, user administration and brand customisation depends on the active plan. These features may be changed or discontinued, and material changes will be communicated with reasonable notice.

2.4. Alfredo may update the Software or replace providers of related goods and services, without the Customer's prior consent, without prejudice to section 1.5.

3.1. For activation of any plan, the following are requested, in particular: name or corporate name, email address, address, postal code, city and tax identification number (NIF/NIPC). Authentication may be carried out with the Customer's own credentials or through identity providers, namely the Google account.

3.2. Payments are processed through payment service providers (namely Stripe). Available methods may include debit/credit card and other methods advertised at checkout (for example MB Way or multibanco, when available).

3.3. Prices are those indicated on the Website at the time of purchase, plus VAT or other applicable taxes. Alfredo issues electronic invoices to the address associated with the account.

3.4. Subscriptions renew automatically for the following period, unless cancelled before the renewal date. The Customer authorises charging on the associated payment method.

3.5. In the event of payment failure, Alfredo may retry the charge, restrict access and, if non-payment persists, suspend or terminate the account. Material price changes will be communicated with reasonable notice and typically apply on the next renewal.

4.1. Alfredo may make available trial credits or free trial periods, with volume or feature limits. Such benefits are not transferable and may be withdrawn in the event of abusive use.

4.2. Where the Customer is a consumer and the regime applicable to distance contracts applies (Decree-Law No. 24/2014 of 14 February), the Customer has the right of withdrawal (direito de livre resolução) within 14 days of conclusion of the contract, without having to give any reason. To exercise it, the Customer need only communicate that decision unequivocally, namely by email.

4.3. If the Customer expressly requests the immediate commencement of performance and the service is fully performed within that period, the right of withdrawal is extinguished, under the terms of the law. If performance begins at the Customer's request but is not completed, payment proportionate to the service already provided may be due.

4.4. Contracts entered into in the course of the Customer's professional or business activity (B2B) do not, as a rule, benefit from the right of withdrawal provided for consumers.

5.1. Cancellation of renewal may be effected at any time through the user area or by contacting Alfredo. The account remains active until the end of the paid period or until applicable Credits are used, depending on the plan.

5.2. Non-use, in whole or in part, of Credits or subscribed features does not, in itself, give rise to a right of refund, except in the event of billing error, written commitment by Alfredo or mandatory legal obligation.

5.3. After termination, the Customer may request export of their account data under the terms of the Privacy Policy and available features. Alfredo may delete or anonymise data after applicable retention periods.

6.1. On plans that allow the creation of additional users, the account administrator is responsible for the users they create or invite, for the assignment of access profiles and for those users' compliance with these STC. The number of available seats corresponds to the number contracted.

6.2. The visual customisation available — company logo, platform colour and the imagery applied to reports — does not transfer any rights in the Alfredo brand, does not constitute a white label solution and does not authorise the Customer to present themselves as an official partner of Alfredo without a written agreement.

6.3. Support is provided through the announced channels (including geral@alfredo.pt). Unless otherwise agreed in a written Enterprise agreement, there is no specific service-level commitment (SLA).

7.1. Alfredo presents data based on statistical processing of market data and virtual corrections of proposed prices. It does not guarantee that such data correspond to actual transactions, nor that the values presented ensure a sale at the indicated amounts.

Alfredo does not represent or warrant that it is in a position to provide information on the existence or content of rights over properties. The Customer acknowledges this limitation and accepts that Alfredo assumes no liability for damages arising from use of the information provided, without prejudice to liability that the law does not permit to be excluded.

7.2. The Services are intended to support professional real-estate activity. Search and listing features are ancillary to market analysis and management of the Customer's activity, and do not replace a dedicated property advertising platform, unless expressly stated otherwise.

8.1. Communications between Alfredo and the Customer are deemed validly made when:

1. (i) Delivered in writing to the recipient party, with the corresponding signature;
2. (ii) Sent by registered mail with acknowledgement of receipt, to the respective addresses;
3. (iii) On the fifth business day following sending by email — to geral@alfredo.pt (in the case of Alfredo) or to the address provided by the Customer upon registration.

8.2. Any change of contact details not communicated under point 8.1. may not be invoked against the other party.

8.3. Subscription to the Services is effected by electronic contracting, following the procedures described in the GTC, namely: prior presentation of the STC, verification of contractual data and confirmation by the Customer before finalisation.